# Customer Documentation & Guides

Welcome to the complete Cravme customer guide. Whether you are using the mobile app on iOS and Android or ordering through the web, these guides cover every feature of the Cravme dining ecosystem.

## Documentation Sections

- **[1. Authentication & Security](/customers/authentication)**: Phone OTP login, country code picker, Google/Apple SSO, email authentication, and active multi-device management.
- **[2. Discovery & Finding Food](/customers/discovery)**: Home screen recommendations, interactive live GPS map view, search & dietary filters (Pure Veg), and curated promotional collections.
- **[3. Restaurants & Menus](/customers/restaurants)**: Exploring restaurant profiles, hygiene badges, in-menu keyword search, portion sizes, addon modifier groups, and chef cooking notes.
- **[4. Cart, Coupons & Checkout](/customers/ordering)**: Multi-item cart management, promo coupons, delivery modes (Doorstep vs Counter Pickup vs Contactless), and delivery partner tipping.
- **[5. Live Tracking & Communication](/customers/tracking)**: Real-time driver GPS tracking, the 5-stage order lifecycle, and masked phone/chat communication with drivers and kitchens.
- **[6. Dine-in, Bookings & Catering](/customers/services)**: Table reservations with advance time slots, table-side QR code ordering, and bulk corporate catering inquiries.
- **[7. Profile, Addresses & Settings](/customers/account)**: Managing saved delivery addresses with drag-and-drop GPS pins, custom font choices, dark mode, hidden restaurants, and tax invoices.
- **[8. Payments, Refunds & Feedback](/customers/support-and-payments)**: UPI, card gateways, cash on delivery, order cancellation rules, refund turnaround SLAs, 5-star ratings, and issue reporting.