# Order Cancellations & Instant Refunds

Cravme provides clear cancellation guidelines balanced with fair compensation for restaurant kitchens.

## 1. Order Cancellation Policy

- **Instant Cancellation (Within 60 Seconds)**: If you accidentally placed an order or selected the wrong delivery address, you can cancel within 60 seconds of submission for an **immediate 100% full refund**.
- **After Restaurant Acceptance**: Once the kitchen accepts the ticket and begins chopping ingredients or firing up the tandoor, cancellations are subject to partial charges to compensate the merchant for wasted perishables.
- **Store-Initiated Cancellation**: If a restaurant is out of stock of your selected dish and cannot offer a replacement, the order is cancelled automatically with a 100% full refund plus bonus loyalty credits.

## 2. Reporting Damaged or Missing Items

If an item is missing or packaging arrived damaged:

1. Open **Orders > Select Order > Help / Report Issue**.
2. Select *Missing Item* or *Spilled Packaging* and attach a quick photo of the delivered package.
3. The resolution assistant immediately credits a pro-rated refund to your original payment source.

## 3. Bank Refund Turnaround Times

| Payment Mode | Typical SLA Timeline |
| :--- | :--- |
| **UPI (GPay / PhonePe / Paytm)** | Instant to 2 Hours |
| **Digital Wallets** | Instant (within 15 mins) |
| **Credit / Debit Cards** | 3 to 5 Business Days |
| **Netbanking** | 3 to 7 Business Days |