# Ratings, Reviews & Support Assistant

Your feedback directly influences restaurant quality benchmarks and helps fellow foodies discover exceptional meals.

## 1. Submitting Food & Courier Ratings

Once your delivery is marked complete:

1. A feedback banner appears on your home screen (or navigate to **Orders > Completed Orders > Rate Order**).
2. **Food Quality (1 to 5 Stars)**: Rate the taste, freshness, portion size, and packaging temperature.
3. **Delivery Courier Rating (1 to 5 Stars)**: Rate courier politeness, on-time arrival, and careful food handling.
4. **Impression Tags**: Tap tags like *"Authentic Taste"*, *"Crispy"*, *"Generous Portions"*, *"Spicy & Hot"*, *"Eco Packaging"*.
5. **Upload Photo Review**: Take a picture of your meal to feature on the restaurant's public review stream.

## 2. In-App Automated Support Assistant

Need help with an ongoing ticket or dispute?

- Tap **Help** on the top header or order screen to launch the 24/7 resolution assistant.
- Instantly verify delivery status, report driver delays, or get human agent escalation with a single tap.