# In-App Communication, Calls & Chat

Cravme provides direct, privacy-protected communication channels for active orders.

## 1. Contacting Your Delivery Driver

- **In-App Chat**: Send quick text updates like *"I am standing outside the lobby"* or *"Please drop with the security gatekeeper"*.
- **Masked Phone Calling**: Tap the phone icon to call your rider. Cravme uses telecom number masking (virtual relay numbers) so your personal phone number is never revealed to the courier.

## 2. Calling the Restaurant

- If you need to urgently modify a severe food allergy instruction before cooking starts, tap **Call Restaurant** on the tracking screen to speak with the restaurant manager.

## 3. 24/7 Live Support Chat

- Tap **Help / Support** on the order screen at any point.
- Connect with our live resolution team or automated assistant for immediate answers regarding order delays, address updates, or order cancellations.