# Customer Dropoff & OTP Verification

Delivering with courteous professionalism ensures happy customers and higher ratings and tips.

## 1. Navigating to Customer Address

- Tap **Navigate to Customer** to start GPS route guidance.
- Review any specific **Delivery Instructions** left by the diner (e.g. *"Building B, flat 402"*, *"Gate code #1234"*, *"Please don't ring doorbell, call on arrival"*).
- When you arrive at the customer's gate or doorstep, tap **Arrived at Customer**.

## 2. Doorstep Handover & OTP Verification

1. Greet the customer politely and hand over the sealed package.
2. Ask the customer for the **4-digit Delivery OTP** displayed on their phone screen.
3. Enter the 4-digit code into your driver app.
4. Tap **Confirm Delivery** to complete the trip.

## 3. Contactless Delivery & Proof of Delivery

- If the customer requested **"Leave at Door / Contactless"**:
  1. Place the bag on a clean, elevated surface by the door (or as instructed).
  2. Tap **Take Delivery Photo** within the app to capture a clear photo showing the bag in place.
  3. Tap **Complete Contactless Delivery**. The photo is sent immediately to the customer.