# Driver Fleet FAQ

Important operational information, trip updates, and payouts questions for Cravme Delivery Partners.

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### 1. How does the Cravme app assign delivery orders to riders?

Orders are dispatched automatically based on proximity and vehicle type:
- Our routing algorithm identifies the closest online driver with active GPS signals to the cooking merchant.
- Tapping **Accept** within the 45-second timer binds the order to you.

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### 2. What should I do if the customer is not answering the doorbell or phone?

If you arrive at the delivery dropoff and the customer is unreachable:
1. Tap the **Call / Chat** icon in the driver app and try calling the customer.
2. If there is no answer after 3 attempts, tap **Customer Unreachable** to activate a 5-minute countdown.
3. If the timer expires and the customer has not contacted you, tap **Cancel Order** and report to live support for instructions.

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### 3. How do I maintain high performance ratings?

Riders can unlock peak surge multipliers and priority dispatches by keeping ratings high:
- **Handle Food Carefully**: Use insulated thermal bags to keep food warm and prevent spills.
- **Punctuality**: Head directly to pickup and dropoff points following the app GPS maps.
- **Polite Communication**: Confirm customer names politely at the door.