# Restaurant Partner FAQ

Operational guides, hardware instructions, and business answers for Cravme Restaurant Partners.

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### 1. How do I temporarily stop incoming orders when my kitchen is busy?

If your kitchen is overwhelmed by local orders:
- Open the **Cravme Partner App** or the web dashboard.
- Tap the **Store Status** header toggle.
- Select **Pause Store** and choose a duration (e.g. *30 minutes, 1 hour, or Until Tomorrow*). Incoming customer orders will be temporarily blocked.

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### 2. Why is my kitchen order printer not printing slips automatically?

If KOT slips do not print automatically upon accepting orders:
1. Ensure the printer is paired via Bluetooth or local network to your device.
2. Open the Partner App's **Settings > Printer Settings**.
3. Toggle the **Auto-Print KOT on Acceptance** switch to ON.
4. Verify the printer size selection matches your thermal rolls (e.g., 58mm or 80mm).

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### 3. How do I modify item prices or mark items out of stock?

Catalog settings are updated instantly:
- Go to the **Catalog** tab on the partner dashboard or app.
- Search for the dish name.
- Tap **Edit** to change base selling prices.
- Toggle the **Available** switch next to the item to mark it out-of-stock. You can choose to automatically restore availability the next day.