# Payments, Cancellations & Refunds FAQ

Guides to secure online payments, transaction issues, and order cancellation refunds.

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### 1. What payment methods does Cravme support?

We support multiple secure checkout payment options:
- **Unified Payments Interface (UPI)**: Google Pay, PhonePe, Paytm, and BHIM app links.
- **Credit & Debit Cards**: Visa, Mastercard, RuPay, and American Express.
- **Digital Wallets**: Paytm, Amazon Pay, and Mobikwik.
- **Cash on Delivery (COD)**: Available for select locations and order amounts.

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### 2. Can I cancel my food order after placing it?

Cancellation rules depend on the order lifecycle stage:
- **Before Kitchen Confirmation**: You can cancel within the first 60 seconds of placing the order for a full refund.
- **After Kitchen Confirmation**: If the restaurant has already accepted the order and started preparing the food, a cancellation fee of up to 100% of the cart value will apply.

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### 3. How long does a refund take to reach my bank account?

Refund processing timelines depend on your payment provider:
- **UPI Refunds**: Usually credited back to your bank account within 2 hours of approval.
- **Card / Netbanking Refunds**: Typically settle in 3 to 5 business days, depending on your bank's processing cycles.
- Approved refunds are tracked under the **Payment History** panel of your profile.