# Technical Troubleshooting Guide

Follow these troubleshooting procedures for quick issue resolution:

## 1. OTP Verification Code Delays

If you do not receive the 6-digit SMS verification code within 30 seconds:

- Verify that your device has active cellular reception and is not in Airplane Mode.
- Ensure your carrier does not have strict DND (Do Not Disturb) blocking transaction SMS.
- Tap **Resend OTP** or choose **Verify via WhatsApp / Call** if available.

## 2. GPS Location Accuracy Issues

If the app shows incorrect nearby restaurants or incorrect delivery pin:

- **Android**: Go to *Settings > Location > Location Services > Google Location Accuracy* and turn it **ON**.
- **iOS**: Go to *Settings > Privacy & Security > Location Services > Cravme* and set to **While Using the App** with **Precise Location** toggled ON.
- Ensure your phone is not connected to a VPN that reroutes your IP to a different city.

## 3. Bluetooth Receipt Printer Issues (Partners)

If the kitchen thermal printer does not print incoming KOT tickets:

1. Turn off the thermal printer for 10 seconds and power it back on.
2. Open the Partner App > **Settings > Printer Settings** and tap **Scan for Devices**.
3. Select your ESC/POS printer and tap **Print Test Receipt**.
4. Ensure paper roll diameter matches the hardware specifications (58mm or 80mm).