Follow these troubleshooting procedures for quick issue resolution:
1. OTP Verification Code Delays
If you do not receive the 6-digit SMS verification code within 30 seconds:
- Verify that your device has active cellular reception and is not in Airplane Mode.
- Ensure your carrier does not have strict DND (Do Not Disturb) blocking transaction SMS.
- Tap Resend OTP or choose Verify via WhatsApp / Call if available.
2. GPS Location Accuracy Issues
If the app shows incorrect nearby restaurants or incorrect delivery pin:
- Android: Go to Settings > Location > Location Services > Google Location Accuracy and turn it ON.
- iOS: Go to Settings > Privacy & Security > Location Services > Cravme and set to While Using the App with Precise Location toggled ON.
- Ensure your phone is not connected to a VPN that reroutes your IP to a different city.
3. Bluetooth Receipt Printer Issues (Partners)
If the kitchen thermal printer does not print incoming KOT tickets:
- Turn off the thermal printer for 10 seconds and power it back on.
- Open the Partner App > Settings > Printer Settings and tap Scan for Devices.
- Select your ESC/POS printer and tap Print Test Receipt.
- Ensure paper roll diameter matches the hardware specifications (58mm or 80mm).