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Customers
Authentication & Account SecurityComprehensive guide to customer sign-in methods, phone SMS OTP verification, Google/Apple Single Sign-On, and managing authorized devices.Customer Documentation & GuidesComprehensive user guides for browsing restaurants, customizing food orders, live GPS tracking, booking tables, and managing payments on Cravme.Address Book & Precise GPS Pin PlacementHow to save multiple delivery destinations, drag-and-drop map pins for exact building entrances, add landmarks, and set default addresses.Phone OTP Login & VerificationHow to log in using your mobile number, select country codes, receive SMS verification codes, and troubleshoot OTP delivery.Home Screen Layout & RecommendationsWalkthrough of the Cravme home screen, top location selectors, dynamic hero carousels, recommendation algorithms, and active order overlay banners.Discovery & Finding FoodExplore local restaurants, browse trending dishes, search by cuisine, use the interactive GPS map view, and apply dietary preference filters.
View all in CustomersRestaurants
Restaurant Partner GuidesComprehensive documentation for restaurant owners, kitchen managers, and partners to launch branded digital storefronts, manage menus, and fulfill orders.Menu Management on Web DashboardManage menu categories, dishes, modifiers, pricing, and high-resolution item photos using the desktop browser console on biz.cravme.com.Order Processing on Web DashboardManage bulk orders, KOT thermal printing, sound dispatch notifications, and merchant dispatch rules on biz.cravme.com.Store Settings on Web DashboardConfigure bank account details, FSSAI registrations, delivery radius coverage, and weekly settlement reports on biz.cravme.com.Menu Management on Partner Mobile AppInstantly update item prices, toggle out-of-stock items, and manage basic catalog items from your Android or iOS smartphone.Restaurant Onboarding & RegistrationStep-by-step instructions for registering your restaurant, verifying KYC, configuring bank accounts, and passing verification to go live.
View all in RestaurantsDrivers
Driver Fleet Partner GuidesWelcome to the Cravme delivery partner guide. Learn how to onboard, start shifts, navigate dispatches, and receive weekly payouts.Shift Management & Duty StatusLearn how to toggle Online/Offline duty status, manage your delivery zone, and maintain high acceptance ratings.Accepting Delivery DispatchesHow to evaluate incoming delivery cards, understand payout breakdowns, and accept single or stacked delivery dispatches.Restaurant Navigation & Order PickupTurn-by-turn routing to restaurants, verifying order item IDs, food packaging inspection, and package security.Customer Dropoff & OTP VerificationNavigating to the customer address, following doorstep instructions, contactless handovers, and secure OTP delivery confirmation.Driver Earnings, Tips & Weekly PayoutsHow driver trip pay is calculated, peak hour surge incentives, customer tip deposits, and weekly direct bank transfers.
Support
General & Account FAQFrequently asked questions about customer accounts, profiles, notifications, and security on Cravme.Support & Help CenterComprehensive help resources, frequently asked questions, and technical troubleshooting guides for customers, restaurant partners, and drivers.Customer & Ordering FAQFrequently asked questions about placing food orders, dietary filters, live GPS tracking, and dine-in reservations on Cravme.Frequently Asked Questions (FAQ)Browse answers to common questions about user accounts, delivery tracking, restaurant operations, fleet details, and refunds on Cravme.Restaurant Partner FAQFrequently asked questions for merchants regarding catalog uploads, live KOT printing, payout settlements, and temporary store pauses.Web Development NotesIntroduction to frontend, backend, database systems, and request-response cycles.
View all in Support