When an order is ready for delivery near your location, the driver app sounds an alert and displays a comprehensive trip card.
1. Evaluating the Dispatch Card
Every incoming request shows:
- Guaranteed Trip Payout: The total fare you will earn for completing the delivery (including base fare, distance pay, and active surge bonuses).
- Restaurant Name & Address: Pickup merchant location and current distance from you.
- Customer Neighborhood: General delivery location and total estimated trip mileage.
- Estimated Time: Estimated total duration to complete pickup and dropoff.
2. Accepting the Request
- You have 45 seconds to review the trip details.
- Tap the large green Accept Delivery button.
- The app immediately opens turn-by-turn navigation guiding you to the restaurant.
3. Stacked & Multi-Order Batches
During peak lunch and dinner hours, the system may offer a Stacked Delivery (picking up two orders from the same restaurant or adjacent restaurants along the same delivery route):
- Both order payouts are aggregated with additional multi-stop compensation.
- The app sequences your pickups and dropoffs for optimal efficiency.