Customer Dropoff & OTP Verification

Delivering with courteous professionalism ensures happy customers and higher ratings and tips.

1. Navigating to Customer Address

• Tap Navigate to Customer to start GPS route guidance.
• Review any specific Delivery Instructions left by the diner (e.g. "Building B, flat 402", "Gate code #1234", "Please don't ring doorbell, call on arrival").
• When you arrive at the customer's gate or doorstep, tap Arrived at Customer.

2. Doorstep Handover & OTP Verification

1. Greet the customer politely and hand over the sealed package.
2. Ask the customer for the 4-digit Delivery OTP displayed on their phone screen.
3. Enter the 4-digit code into your driver app.
4. Tap Confirm Delivery to complete the trip.

3. Contactless Delivery & Proof of Delivery

• If the customer requested "Leave at Door / Contactless":
  1. Place the bag on a clean, elevated surface by the door (or as instructed).
  2. Tap Take Delivery Photo within the app to capture a clear photo showing the bag in place.
  3. Tap Complete Contactless Delivery. The photo is sent immediately to the customer.