Shift Management & Duty Status

Learn how to toggle Online/Offline duty status, manage your delivery zone, and maintain high acceptance ratings.

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The Cravme Driver app allows complete control over when and where you want to work.

1. Going Online / Offline

  • Go Online: Slide the green Go Online toggle at the top of the app home screen. Once online, the app continuously broadcasts nearby restaurant dispatch requests based on your live GPS position.
  • Go Offline: When you wish to end your shift or take a break, ensure you have completed any active delivery, then slide to Go Offline.
  • Pause Requests: If you need a short 15-minute break, tap Pause Requests so incoming requests are temporarily routed to other riders without affecting your acceptance rate.

2. Maintaining Quality Metrics

Maintaining strong performance metrics unlocks high-priority orders and peak surge bonuses:

  • Acceptance Rate: The percentage of dispatched orders you accept within the 45-second timer.
  • Completion Rate: The percentage of accepted orders that you successfully deliver.
  • Customer & Merchant Ratings: Maintain an average rating of 4.5+ stars by handling food carefully and ensuring on-time dropoffs.

See also

Ready to accept trips? Learn about the dispatch broadcast screen.