Operational guides, hardware instructions, and business answers for Cravme Restaurant Partners.
1. How do I temporarily stop incoming orders when my kitchen is busy?
If your kitchen is overwhelmed by local orders:
- Open the Cravme Partner App or the web dashboard.
- Tap the Store Status header toggle.
- Select Pause Store and choose a duration (e.g. 30 minutes, 1 hour, or Until Tomorrow). Incoming customer orders will be temporarily blocked.
2. Why is my kitchen order printer not printing slips automatically?
If KOT slips do not print automatically upon accepting orders:
- Ensure the printer is paired via Bluetooth or local network to your device.
- Open the Partner App's Settings > Printer Settings.
- Toggle the Auto-Print KOT on Acceptance switch to ON.
- Verify the printer size selection matches your thermal rolls (e.g., 58mm or 80mm).
3. How do I modify item prices or mark items out of stock?
Catalog settings are updated instantly:
- Go to the Catalog tab on the partner dashboard or app.
- Search for the dish name.
- Tap Edit to change base selling prices.
- Toggle the Available switch next to the item to mark it out-of-stock. You can choose to automatically restore availability the next day.