Guides to secure online payments, transaction issues, and order cancellation refunds.
1. What payment methods does Cravme support?
We support multiple secure checkout payment options:
- Unified Payments Interface (UPI): Google Pay, PhonePe, Paytm, and BHIM app links.
- Credit & Debit Cards: Visa, Mastercard, RuPay, and American Express.
- Digital Wallets: Paytm, Amazon Pay, and Mobikwik.
- Cash on Delivery (COD): Available for select locations and order amounts.
2. Can I cancel my food order after placing it?
Cancellation rules depend on the order lifecycle stage:
- Before Kitchen Confirmation: You can cancel within the first 60 seconds of placing the order for a full refund.
- After Kitchen Confirmation: If the restaurant has already accepted the order and started preparing the food, a cancellation fee of up to 100% of the cart value will apply.
3. How long does a refund take to reach my bank account?
Refund processing timelines depend on your payment provider:
- UPI Refunds: Usually credited back to your bank account within 2 hours of approval.
- Card / Netbanking Refunds: Typically settle in 3 to 5 business days, depending on your bank's processing cycles.
- Approved refunds are tracked under the Payment History panel of your profile.