Important operational information, trip updates, and payouts questions for Cravme Delivery Partners.
1. How does the Cravme app assign delivery orders to riders?
Orders are dispatched automatically based on proximity and vehicle type:
- Our routing algorithm identifies the closest online driver with active GPS signals to the cooking merchant.
- Tapping Accept within the 45-second timer binds the order to you.
2. What should I do if the customer is not answering the doorbell or phone?
If you arrive at the delivery dropoff and the customer is unreachable:
- Tap the Call / Chat icon in the driver app and try calling the customer.
- If there is no answer after 3 attempts, tap Customer Unreachable to activate a 5-minute countdown.
- If the timer expires and the customer has not contacted you, tap Cancel Order and report to live support for instructions.
3. How do I maintain high performance ratings?
Riders can unlock peak surge multipliers and priority dispatches by keeping ratings high:
- Handle Food Carefully: Use insulated thermal bags to keep food warm and prevent spills.
- Punctuality: Head directly to pickup and dropoff points following the app GPS maps.
- Polite Communication: Confirm customer names politely at the door.