Cravme provides clear cancellation guidelines balanced with fair compensation for restaurant kitchens.
1. Order Cancellation Policy
- Instant Cancellation (Within 60 Seconds): If you accidentally placed an order or selected the wrong delivery address, you can cancel within 60 seconds of submission for an immediate 100% full refund.
- After Restaurant Acceptance: Once the kitchen accepts the ticket and begins chopping ingredients or firing up the tandoor, cancellations are subject to partial charges to compensate the merchant for wasted perishables.
- Store-Initiated Cancellation: If a restaurant is out of stock of your selected dish and cannot offer a replacement, the order is cancelled automatically with a 100% full refund plus bonus loyalty credits.
2. Reporting Damaged or Missing Items
If an item is missing or packaging arrived damaged:
- Open Orders > Select Order > Help / Report Issue.
- Select Missing Item or Spilled Packaging and attach a quick photo of the delivered package.
- The resolution assistant immediately credits a pro-rated refund to your original payment source.
3. Bank Refund Turnaround Times
| Payment Mode | Typical SLA Timeline | | :--- | :--- | | UPI (GPay / PhonePe / Paytm) | Instant to 2 Hours | | Digital Wallets | Instant (within 15 mins) | | Credit / Debit Cards | 3 to 5 Business Days | | Netbanking | 3 to 7 Business Days |