Your feedback directly influences restaurant quality benchmarks and helps fellow foodies discover exceptional meals.
1. Submitting Food & Courier Ratings
Once your delivery is marked complete:
- A feedback banner appears on your home screen (or navigate to Orders > Completed Orders > Rate Order).
- Food Quality (1 to 5 Stars): Rate the taste, freshness, portion size, and packaging temperature.
- Delivery Courier Rating (1 to 5 Stars): Rate courier politeness, on-time arrival, and careful food handling.
- Impression Tags: Tap tags like "Authentic Taste", "Crispy", "Generous Portions", "Spicy & Hot", "Eco Packaging".
- Upload Photo Review: Take a picture of your meal to feature on the restaurant's public review stream.
2. In-App Automated Support Assistant
Need help with an ongoing ticket or dispute?
- Tap Help on the top header or order screen to launch the 24/7 resolution assistant.
- Instantly verify delivery status, report driver delays, or get human agent escalation with a single tap.