Your order progresses through five verified operational stages:
stateDiagram-v2
[*] --> Placed: Customer Checkout
Placed --> Confirmed: Restaurant Accepts KOT
Confirmed --> Preparing: Kitchen Cooking Food
Preparing --> Dispatched: Rider Picks Up & Verifies
Dispatched --> Delivered: Handover with 4-Digit OTP
Delivered --> [*]
1. Stage 1: Order Placed
- Payment is authorized and the order ticket is transmitted to the restaurant's live POS terminal.
2. Stage 2: Order Confirmed
- The kitchen manager acknowledges the ticket and sets an estimated cooking time (e.g. 20 minutes).
3. Stage 3: Food Preparing & Driver Assigned
- Chefs are preparing your dishes. Simultaneously, a nearby delivery partner is dispatched to the restaurant.
4. Stage 4: Out for Delivery (Dispatched)
- The rider collects the sealed food package, checks the tamper seals, and begins driving toward your location.
5. Stage 5: Delivered
- The driver arrives, verifies the 4-digit Delivery PIN with you, and completes the handover. You receive a final delivery confirmation alert!