Cravme provides direct, privacy-protected communication channels for active orders.
1. Contacting Your Delivery Driver
- In-App Chat: Send quick text updates like "I am standing outside the lobby" or "Please drop with the security gatekeeper".
- Masked Phone Calling: Tap the phone icon to call your rider. Cravme uses telecom number masking (virtual relay numbers) so your personal phone number is never revealed to the courier.
2. Calling the Restaurant
- If you need to urgently modify a severe food allergy instruction before cooking starts, tap Call Restaurant on the tracking screen to speak with the restaurant manager.
3. 24/7 Live Support Chat
- Tap Help / Support on the order screen at any point.
- Connect with our live resolution team or automated assistant for immediate answers regarding order delays, address updates, or order cancellations.